Weekend reading: 4th June


And just like that, we were into the summer months! With more fabulous sunshine forecast for this weekend, we hope you enjoy the weekend reading somewhere sunny and with a nice cool drink.

This week we’re talking about changes to eBay payments, considering whether to go revenge shopping, thinking about chargeback fraud, debating whether the Amazon marketplace is completely saturated, and reminding you about why sharing your ethical stance with your customers is important.

The latest from us

We brought even more products to the platform this week from supplier GB010082, and if you’re selling clothing or childrenswear, you’ll definitely want to take a look at our latest supplier GB010092, who has a range of sustainable and comfortable baby grows and sleepsuits.

We published a post on our blog this week about getting the best from your product pricing. If you’re new to eCommerce, or just about to start your business, you’ll definitely want to have a read – there’s a lot to think about!

Have you signed up for your Wish store? We’re still running our special offer to celebrate our partnership with Wish, and if you sign up now, you’ll pay just 5% fees over the first three months, which is a reductions of 10%. Find out what else you’ll benefit from here.

The weekend reads

The big news this week was that eBay made major changes to the way sellers can receive payments. There is no longer the option to receive disbursements to your PayPal account, and many sellers have concerns about the lack of control over refunds and potential fraud. eBay suggests that many sellers will be better off in terms of fees, but payments will be slower to reach your account – up to two days, rather than on the same day as often occurred with PayPal.

Editor-in-Chief of Vogue, Anna Wintour announced that “Revenge shopping” is likely to become a phenomenon for retailers to capitalise on as pandemic restrictions continue to lift. As many of us know, what Anna Wintour predicts, usually follows – and this has already been seen in April, when in China the Guangzhou Hermès boutique sold more than $2.7 million of goods on the first day it reopened post-restrictions. Time to diversify your inventory with higher priced, luxury items! Read more here.

Have you been scammed recently? No? Have you considered chargebacks as a type of fraud though? Research published this week suggests that this type of fraud is on the increase – with 94% of sellers deeming it an issue for their business. If you need to tackle this issue, here’s a post from the company that published the research.

Anyone that knows anything about eCommerce is well aware that Amazon is pretty much the busiest marketplace in terms of the number of sellers, and that competition is high. So does that mean it isn’t worth trying to make waves on Amazon because the Amazon marketplace is completely saturated? Well, not necessarily, according to this post.

We mentioned recently about how customers are moving towards buying from retailers that talk about their ethical stance, and research announced by eBay today has shown that the pandemic has encouraged that, particularly in the UK. Read more about the ‘Shop for Change’ report here.

Dates for your diary

Been thinking about how to engage with customers both online and offline? The Future of Customer Engagement event is running on 17th June, and will see a range of speakers tackle a range of topics, including AI, VR and AR. Find out more and register for free here.

eBay Open Online is taking place between 3rd and 5th of August – and if you’re sticking with eBay as one of your sales channels despite the changes they are making, then you’ll definitely want to be in attendance. It is free to register, and you can find out more here.

If you want more about consumer trends and are planning for the second half of the year, then you’ll want to sign up for this webinar on August 10th. It is just an hour, but is expected to provide valuable insights for how consumer behaviour has changed.

Dawn Matthews
Dawn has worked in technical and customer supporting roles for over 20 years. Most of her career was spent in technical services at top rated UK universities, which has given her a keen eye for detail. A lucky escape led her to the field of eCommerce in 2017, and she’s never looked back. Dawn studied in the field of social sciences with the Open University, achieving an MSc in Forensic Psychology at the same time as working two jobs. She regularly applies principles of psychology from her studies to her work, and outside of her role at Avasam she is busy writing her second book. Follow Dawn on LinkedIn at www.linkedin.com/in/dawn-matthews

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