Do you have any questions?

Our team are here to support you Mondays to Fridays 0900 - 1800 (excluding USA bank holidays), or Saturdays 1100 - 1700, via live-chat, email ([email protected]), telephone (+44 330 113 7788), or via our ticket system accessible within the platform.
Our help videos can be found on our YouTube channel (Avasamsocial) accessible here and are also embedded within our help articles accessible here.
Our help articles are available in our help center accessible here, via the question mark symbol in the top right corner within the platform, or by clicking ‘Resources’ and ‘Help center’ on the Avasam website.
Yes you can contact your suppliers directly but only by opening a ticket related to the order for which you have a query. This is accessed directly via your orders screen as explained here. All communications with suppliers must be via our ticket system so that we can step in and help when asked to do so.
Once a new supplier partner has been approved, our aim is to complete the onboarding process within 2 weeks. The most common cause for delay is product data so the more complete data you can provide us, the quicker the process will be. We will of course explain what is required when we kick-off the process.
We are looking for supplier partners who are willing to work with us over the long-term sharing a common goal of growing the sales made via our platform. We are looking for a willingness to provide strong customer support to our sellers, accurate and complete product data, and of course attractive product margins that our sellers can work with, allowing for their own marketing and operating costs.
We will provide you with the full list of our prohibited items during your onboarding.
We will work with you to evaluate the commercial fit between us and if agreed we will proceed to create your account, import your products, evaluate your product data, integrate your system (or provide alternative means to support the automated order flow), and also provide training in advance of going live.
Yes we do, and we will provide guidance and training on this during your onboarding.