Getting Started Questions

1. Why choose avasam?

Avasam is a comprehensive DropShipping platform. Providing direct connections to marketplaces, shipping providers and secure payments, Avasam does everything you need to start DropShipping, or to add DropShipping to your business.

2. What kind of products I can find on avasam?

Avasam host a wide range of products from a broad range of categories, including fashion, beauty and homewares. However, new suppliers are signing up daily, so we recommend you take a look for yourself with our free trial! And who knows – we may not have what you were looking for, but we may help you find something that you never thought to look for!

3. How do I know if you have a supplier for what I want?

You’re the expert in your business. We can’t guarantee that we will have a supplier that fits every business aim; however, we do have a wide range of suppliers, with more joining Avasam regularly. That’s why we provide a 14-day trial, so you can ensure Avasam is the best fit for you.

4. What sort of shipping time should I expect from Avasam Verified suppliers?

Avasam Verified and Verified Platinum Suppliers are expected to dispatch within 24 hours – the service they ship using will be up to them.

5. What level of access do I get during my free trial?

You will receive full access during your 14-day trial period. When you reach the end of the trial, sellers who wish to continue using the platform will need to sign up for an appropriate subscription.

6. What kind of support can I expect from Avasam?

We have worked hard to ensure you won’t need any support when using Avasam – it’s intuitive and easy to use. However, should you need it, there is a facility to log support tickets, or you can call our team for support during business hours.

7. How do I pay my subscription?

Your subscription can be paid via your PayPal account, or with your credit and debit card via Adyen.

8. Which web-based shopping carts can I use with avasam?

Currently, we have integrated Magento, Shopify, Zencart, WooCommerce, PrestaShop, Opencart, Kartrocket, OSCommerce and NSCommerce. Our development team is working on further integrations daily, so if you are interested in a particular sales channel, please contact us.

9. Which online marketplaces can I use with avasam?

We integrate Amazon, eBay, Groupon, FYNDIQ, Wish, Wayfair, Elala, Wowcher, Lazada, Privalia, Trademe, Tophatter, Coolshop, Reverb.com, Spartoo, Flipkart, Tanga, Shopclues, Yatego, Mercado Libre, ZenCommerce, X-Cart, nopCommerce, and IdoSell Shop. Our team continue to add more online marketplaces regularly – contact us if you would like to see a particular sales channel added.

10. How are payments made on avasam?

We have provided payment facilities through PayPal and Adyen. There is also the facility for suppliers to provide pre-approved account credit, however, there is not a requirement for suppliers to use this. You should not expect to use credit payment until agreed with your supplier.

11. Which shipping companies will avasam suppliers use?

Our shipping integrations include DHL, Whistl, Royal Mail, Aramex, ParcelWise and Route Genie. We can also provide integrations for other providers, so your supplier may use one not listed here.

12. Which inventory and order management systems can I use with avasam?

Currently, only Linnworks is integrated with avasam. We are working on other integrations; however it is possible for our team to connect your existing systems to Avasam for you (including bespoke systems) so please contact us to discuss your requirements.

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